General Questions
Asset Avenue is an online platform where creators can sell and buyers can purchase high-quality 3D assets for various projects, including games, VR/AR experiences, films, and more.
Click on the "Sign Up" button at the top right of the homepage. You can register using your email address or social media accounts.
Sellers upload their 3D assets to the marketplace, and buyers can browse, purchase, and download these assets. Asset Avenue facilitates the transaction and takes a small commission from each sale.
For Buyers
Browse or search for the asset you need, add it to your cart, and proceed to checkout. Payments can be made using various payment methods, including credit/debit cards and PayPal.
The available formats vary depending on the seller, but common formats include OBJ, FBX, and STL. Please check the product details for specific format information.
Yes, you can request a refund within [number of days] if the asset does not meet the description or if there are issues with the file. Please contact our support team with your order details.
After completing your purchase, you can download the assets directly from your account’s "Purchases" section.
Yes, most assets come with a commercial use license. However, please check the licensing details provided by the seller before using the asset in commercial projects.
For Sellers
To start selling, create an account, verify your email, and complete your seller profile. Once your profile is created, you can begin uploading and listing your 3D assets.
We support a variety of file formats including OBJ, FBX, STL, UE projects and more. You can upload multiple formats for the same asset to reach a broader audience.
You can set your own prices for your assets. We recommend researching similar assets on the marketplace to determine competitive pricing.
We take a 25% commission from each sale. The remaining 75% is paid directly to you.
Payments are processed instantly via [payment methods like PayPal, bank transfer, etc.]. You can track your earnings and payout schedule in your seller dashboard.
Yes, you can create discount codes or participate in marketplace-wide sales events. You can manage these options from your seller dashboard.
Technical Questions
Our platform is web-based and can be accessed from any modern web browser. For the best experience, we recommend using the latest versions of Chrome, Firefox, or Safari.
If you encounter any technical issues, please contact our support team through the "Contact Us" page. Provide as much detail as possible about the issue.
Yes, the maximum file size for uploads is [15GB]. If your asset exceeds this limit, consider compressing the files or splitting them into multiple parts.
Security & Privacy
Yes, we use industry-standard encryption and security measures to protect your personal and payment information. We do not store payment details on our servers.
You can update your account information, including your email, password, and payment details, by logging into your account and navigating to the "Account Settings" section.
If you wish to delete your account, please contact our support team. Please note that account deletion is permanent and cannot be undone.
Policies & Legal
Our refund policy allows for refunds within [30 days] of purchase if the asset does not match the description or has technical issues. Please refer to our full refund policy for more details.
We offer several licensing options, including personal, commercial, and extended commercial licenses. The specific license for each asset is determined by the seller and listed on the product page.
We take copyright and intellectual property seriously. If you believe an asset on our marketplace infringes on your rights, please report it through our Contact Us page or contact our legal team directly.