Refund and Returns Policy

Respecting Our Community

At Asset Avenue Store, we deeply value our members and strive to maintain transparency and trust within our 3D models marketplace. We require all artists and sellers to present their work as accurately as possible, ensuring you find exactly what you need.

No Refund Policy

Due to the nature of digital products, Asset Avenue Store does not offer refunds for 3D model purchases under any circumstances. Our tools, including the 3D Viewer and Model Inspector, help you thoroughly evaluate each model before buying, ensuring that what you see is what you get.

Steps Before Making a Purchase

To ensure satisfaction with your purchase, please follow these steps:

  • Confirm Compatibility: Ensure the model is compatible with your software by checking the included file formats.
  • Inspect the Model: Use the Model Inspector to examine the model’s materials, textures, and topology in detail.
  • Verify Model Details: Double-check that you are purchasing the correct model that meets your project requirements.

Addressing Concerns

If you believe a product has been misrepresented or have technical questions about a model:

  • Contact the Seller: Reach out to the seller directly through email or the comment section on the model’s page.
  • Get Support: If you still encounter issues, feel free to contact Asset Avenue Store support for assistance.

Return Policy for Asset Avenue Store

Respecting Our Community

At Asset Avenue Store, we deeply value our members and strive to maintain transparency and trust within our 3D models marketplace. We require all artists and sellers to present their work as accurately as possible, ensuring you find exactly what you need.

No Refund Policy

Due to the nature of digital products, Asset Avenue Store does not offer refunds for 3D model purchases under any circumstances. Our tools, including the 3D Viewer and Model Inspector, help you thoroughly evaluate each model before buying, ensuring that what you see is what you get.

Steps Before Making a Purchase

To ensure satisfaction with your purchase, please follow these steps:

  • Confirm Compatibility: Ensure the model is compatible with your software by checking the included file formats.
  • Inspect the Model: Use the Model Inspector to examine the model’s materials, textures, and topology in detail.
  • Verify Model Details: Double-check that you are purchasing the correct model that meets your project requirements.

Addressing Concerns

If you believe a product has been misrepresented or have technical questions about a model:

  • Contact the Seller: Reach out to the seller directly through email or the comment section on the model’s page.
  • Get Support: If you still encounter issues, feel free to contact Asset Avenue Store support for assistance.

Digital Products Only

Please note that Asset Avenue Store exclusively sells digital 3D model files. Physical products are not sold or shipped on our platform.